Flawless Consulting: A Guide to Getting Your Expertise Used, Second Edition (#0113)
By Peter Block, 2000, 372 pages, Appendix, $35.00 (member) $44.00 (nonmember)

For over 15 years, consultants -- internal and external -- have relied on Peter Block's landmark bestseller, Flawless Consulting, to learn how to deal effectively with clients, peers, and others. Using illustrative examples, case studies, and exercises, the author, one of the most important and well known in his field, offers his legendary warmth and insight throughout this much-awaited second edition. Anyone who must communicate in a professional context -- and who doesn't? -- will use the lessons taught in this book for years to come! Contents include: A Consultant by Any Other Name; Techniques Are Not Enough; Flawless Consulting; Contracting Overview; The Contracting Meeting; The Agonies of Contracting; The Internal Consultant; Understanding Resistance; Dealing with Resistance; From Diagnosis to Discovery; Getting the Data; Whole Systems Discovery; Preparing for Feedback; Managing the Feedback Meeting; Implementation; Strategies of Engagement; Some Tools for Engagement; Ethics and the Shadow Side; The Heart of the Matter; Another Checklist You Can Use; Suggestions for Further Reading. (John Wiley & Sons)

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