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Sales and customer service
Securing online transactions the old-fashioned way
Small Business Computing, News
Trust issues loom over e-commerce
Small Business Computing, News
BT, Siebel offer low-cost CRM to small business
IDG News Service, News
The web's new currency
MIT Technology Review, Feature
SAP ratchets up CRM capabilities in SMB suite
CRN, News
Web marketing: Get found
Fortune Small Business, Case study
Study: Outsourcing not a threat to jobs
Silicon.com, News
Microsoft queues up yet another Solution Accelerator
CRN, News
SAP offers interest-free leasing program to SMBs
IDG News Service, News
iAnywhere upgrades sales app, offers Wi-Fi kit
IDG News Service, News
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Security basics for small and medium e-commerce sites
Building an e-commerce trust infrastructure
Online payment processing - what you need to know
Striking the CRM balance: Greater productivity, lower costs, tight integration
More Sales and customer service Topics
Lead generation
Web marketing: Get found
Fortune Small Business
A new marketing model for IM
Instant Messaging Planet.com
Seven ways to get customers' e-mail names (legitimately)
Microsoft bCentral
Commerce
The web's new currency
MIT Technology Review
Yahoo's shopping cart resources
Yahoo
20 tips to minimize shopping cart abandonment, part 1
Clickz
CRM
BT, Siebel offer low-cost CRM to small business
IDG News Service
Toy manufacturer chooses mySAP to help organize working capital, control inventory, establish solid marketing projections
SAP.com
Negotiation of a CRM software license agreement
Gartner Group
Data mining
HitBox Decision Mining - an outsourced data warehousing service
WebSideStory, Inc.
Libraries and development kits for data mining
KDnuggets.com
Your 'house list' is a precious vault of customer info
Microsoft bCentral
Sales tracking
iAnywhere upgrades sales app, offers Wi-Fi kit
IDG News Service
First look: Multiactive's Maximizer 7
Smallbusinesscomputing.com
Tracking sales with Microsoft Small Business Manager
Microsoft bCentral
Fulfillment
Increase seen in fulfillment software spending
CyberAtlas
Get customer-centric or get e-liminated
Inboundlogistics.com
Business intelligence
Every click matters: Business intelligence software for small business
Smallbusinesscomputing.com
Review: HitBox Professional 3.0
Wilson Web
OLAP and data warehousing technology review
Swynk.com
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