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May 2000 Features

The Safety Of Snowmelt
The concerns for customers' well-being may outweigh the financial costs of installing commercial snowmelt systems.

Newsmaker Profiles: An Interview With Michael Price, President, Contractor First
Formed in 1996, Contractor First LLC provides merger and acquisition, investment banking, and intermediary, business brokerage and consulting services to middle-market contracting companies.

High Marks For Low-Flow Toilets
The reputation of 1.6-gallon toilets rises as complaints go down the drain. The results of PM's Water Conservation Survey. Survey.

Issues 2000
An Interview With John Wills, President Of Masco Corp.'s Plumbing Products Division
John Wills succeeded longtime Delta Faucet chief Chuck Dowd last November. Prior to assuming his new post, Wills was vice president, sales and marketing for Masco Corp.

May 2000 Columns

Minimize Risk, Maximize Profits - Part Two
Risk management protects your company's bottom line.

TNT - A Dynamite Solution To The Craft Shortage
An after-hours training program can benefit your company in many ways.

Home Warranties
The more you look at them, the more they look like sucker purchases.

Linux Vs. Macintosh Vs. Windows - The Great PC Debate
Which computer operating system is right for your business?

The Time Is Right For Buying Groups
Getting a good deal on product is one way to deal with increasing competition and tight margins.

Guest Editorial
The Customer Is 97% Right
Superior service is a relatively inexpensive way to develop customer loyalty and get our customers to promote services for us.

Success Tips From The Coffee Shop
Answers to the challenge of getting employees to do what you want.

Why I Don't Like Commissions, Either
Commission compensation is a minefield for flat rate service firms in particular.

Depth Perception
The depth of hydronic tubing can affect the performance of a heated concrete slab.

Your Customers Really Do Like 1.6-gpf Toilets
A recent survey sheds light on the low-flow toilet debate.

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