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May 1998 Features

Special PM Survey: Wholesaler/Contractor Relations
Plenty of other wholesalers are continuing to find better, quicker and less expensive ways for our readers to interact with this vital link in the chain of distribution.

What's Your Customer Service Score?
If you say you give good customer service, as many businesses do, how do you prove it?

Prime The Pump To Generate Endless Referrals
What contractors fail to realize are the myriad ways available to prime the pump of endless referrals.

May 1998 Columns

Birds Of A Feather
Over the past 15 years I’ve traveled all over this country attempting to stamp the message of profitability into the lives of the wonderful people in this great industry.

Hampered Hydronics
Aside from the obvious problems caused by poor design or installation, there are several less conspicuous snags lying in wait for unsuspecting hydronics specialists.

Venting Dangers of Water Heaters
One of the immediate problems is the lack of coordination between the heating contractor and the plumbing contractor.

Knowing What I Know Now ... Life After Consolidation
Most of the people in the service and repair business who follow what is going on in the business are aware I sold my company.

Looking At Your Company Through Rose Colored Glasses
Implementing changes to be proactive with your company.

Take NO For An Answer
If you are going to survive in this industry, you are going to have to learn to hear “no” for an answer!

Strength In Numbers
Leaders of Contractors 2000 have mused about a group- buying function ever since they were formed in 1992.

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