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November 2000 Features

Wireless Wonders
Wireless technology can meet any company's size and needs to help revolutionize the way it does business.

Issues 2000
An Interview With Kevin Symmons, president, Symmons Industries Inc.

Web Exclusive: Is Franchising For You?
Yes, you lose some individuality,
but there are advantages, too.

November 2000 Columns

How To Track Service Calls
Frank Blau
Ideally, the decisions you make in your business should be based on empirical evidence.

Holes In The Fence
John Siegenthaler
Paying attention to situations that can lead to undesirable gravity flow makes good design sense and negates potential callbacks.

Does Anybody Care?
Julius Ballanco
Some companies go out of the way for their customers, but are they appreciating it?

Signs Of Progress
Maurice Maio
Many business owners are using flat rate techniques to maximize their profits, but some still need convincing.

Let The Beagle Hunt
Paul Ridilla
If you're looking for good help, keep it all in the family.

101 DO's & DON'Ts For Small Shop Operators
Ellen Rohr
Tips sure to grow your business - and yourself.

Subdued Applause
Jim Olsztynski
A landmark victory by Connecticut contractors against utilities is cause for joy, but remember the gunslinger's credo.

Plumbing Forum - November 2000
Answers to the questions you've been asking.

PM Letters To The Editor
November 2000
Send your letters to the editor to PMmag@enteract.com.

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