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August 2001 Features

Tony Ahern, executive vice president of J.F. Ahern's pipe fabrication division.

Re-Engineering Prefab
Keeping track of information is just as important as keeping track of cuts and welds.

I Attended C-2000's Gold Star Management Academy
Training focuses on the human resource of service contracting.

Law & Order
The do-it-yourself way to sue deadbeat customers and other company leeches.

Garage Heating, From The Floor Up
Radiant works well with commercial garages, but such spaces need to be treated differently than other installations.

Make Money With Words
Don't take the everyday words you use for granted. There are better choices to use to describe who you are and what you do.

The Anatomy Of Selling Radiant
Are you getting your point across? The words you use to describe your services must bring complicated concepts down to earth for consumers.

August 2001 Columns

What Is A 'Fair' Price?
Frank Blau
If a contractor offers a price and the customer accepts, the price is fair, provided there is no coercion.

Radiant Expansionism
John Siegenthaler, P.E.
Are you oversizing the expansion tanks in your radiant heating systems?

The End Of An Era
Julius Ballanco
The plumbing industry has lost one of its great intellects.

Talk Is Cheap, But Worth A Fortune
Paul Ridilla
If you value your employees as people, they will value your company.

Kids Today
Ellen Rohr
Let's face it -- they're not all bad.

My $20 Wristwatch
Jim Olsztynski
Value-added is a struggle to achieve, but the struggle must go on.

Off The Wall
August 2001
What follows is just a small sampling of the wisdom to be found every day at HeatingHelp.com.

PM Letters To The Editor
August 2001
Send your letters to PMmag@enteract.com, or visit our feedback page.

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