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November 2001 Features

Connecting With Customers
Web connections are best considered as an additional option for customer service and not a replacement for personal service.

November 2001 Columns

How To Create A Flat Rate Price
Frank Blau
Here's an e-mail message I recently received. It is typical of the many requests that I receive daily.

Lessons On Tap
Dan Holohan
You can learn a lot from a good bartender.

An Indirect Question
John Siegenthaler
Piping the indirect water heater as a parallel rather than secondary circuit.

The Blue Toilet Water Attack
Julius Ballanco
How drop-in cleaning chemicals affect flappers.

A Time To Train: Construction 'Humaneering'
Paul Ridilla
Taking care of 'your people' will solve problems for you.

Circulate Among The Troops
Ellen Rohr
Just put on a uniform and 'Ride Along.'

'Project HEAT'S ON' -- Our Industry At Its Best
Jim Olsztynski
Every year, thousands of participants donate labor, time, materials and expertise to help those in need.

Off The Wall - November 2001
What follows is just a small sampling of the wisdom to be found every day at HeatingHelp.com.

PM Letters To The Editor - November 2001
Send your letters to PMmag@enteract.com, or visit our feedback page.

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