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August 2002 Features

Peeking Behind The Scenes Of The Pipe Trades Giants
A challenging year leads to some interesting observations.

Dedicated To Customer Service
A low score on a customer service audit showed its absence; a big jump in rank one year later proved its presence.

How To Choose And Implement Cost-Estimating Technology
By following a few simple procedures, you'll be churning out bids at an unprecedented rate.

2002 The Pipe Trades Giants List
Download the complete list here.

August 2002 Columns

The Impact Of Material Sales
Frank Blau
The numbers tell a bleak story for the installation-only contractors who work for Home Depot.

Towels And Toes
John Siegenthaler
A simple way to create a thermal oasis of comfort in the bathroom.

Trust Leo
Al Levi
Marketing your company means more than Yellow Pages ads

Watch Out For Sewer Problems
Julius Ballanco
Local POTWs sometimes consider it their mission to find problems where problems don't exist.

Up, Up And Away
Paul Ridilla
When there's no room at the top for them, your employees may leave you.

Concerned Letter To Oprah
Ellen Rohr
Learn to read a balance sheet so you can keep tabs on your company's health.

It's The Little Things That Count
Jim Olsztynski
The Internet has made customer care more important than ever.

Off The Wall - August 2002
What follows is just a small sampling of the wisdom to be found every day at HeatingHelp.com.

Letters To The Editor - August 2002
Visit our Feedback page and send us your thoughts.

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