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September 2003 Features

A Diversified Crop
Behind every great glass of wine is a crew from LeDuc & Dexter, a few boilers, a whole lot of piping, a heck of a lot of valves, maybe some radiant tubing ...

Web Portals
Can a single business tool improve customer service, project management and the payroll process? The answer might surprise you.

Special PM Survey: Water Conservation
More than 60 percent of contractors believe that water conservation will be more important to their customers in the next two years, according to a PM survey.

A Hydronic Tool For All Ages And Abilities
A layman’s review of new hydronics design software.

Utilitarian Luxury?
Towel warmers offer a combination of function and fashion.

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September 2003 Columns

Improving Teamwork
Randall Hilton
Get your entire company on the same page with value points.

Relearning The Fundamentals, Part 2: The Heart Of The System
John Siegenthaler
How to select a circulator using head loss and pump curves.

Religious Plumbing
Julius Ballanco
Even the plumbing code answers to a higher authority.

When They Call, Be On The Ball
Al Levi
Great restaurants illustrate the importance of customer service and training.

Why I Spent My Summer In My Basement
Carol Fey
Troubleshoot properly to avoid wasted time and energy.

Do You Need A Consultant?
Maurice Maio
The decision to improve profits cannot be left to someone else.

Pride -- Don’t Leave Home Without It
Paul Ridilla
Your workers should have pride in their work and their workplace.

Watch This
Ellen Rohr
They are watching. So you best pay attention.

Hydronic Heating Lives!
Jim Olsztynski
PM is bringing the I=B=R Schools back to life.

Off The Wall -- September 2003
Dan Holohan’s Web site, HeatingHelp.com, includes a message board called “The Wall.” Dan has agreed to let us share with our readers some of the posts that pertain to technical problems in the field or other items of interest to PM readers.

Letters To The Editor -- September 2003
Feedback from our readers

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